📑 Refund & Return Policy – WOLTROX
At WOLTROX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Refund & Return Policy outlines the conditions under which you may return products and request a refund.
1. Eligibility for Returns
You may return products within [14/30 days] of delivery.
To be eligible, items must be:
Unused and in the same condition as received.
In the original packaging, including manuals, accessories, and tags.
Items not eligible for return include:
Perishable goods, hygiene-related products, and intimate items.
Customized or personalized products.
Discounted, clearance, or final-sale items (unless defective).
2. Return Process
Contact our support team at returns@woltrox.com with your order number and reason for return.
Our team will review your request and provide return instructions.
Pack the product securely and ship it to the return address provided.
Once received, we will inspect the item and notify you of the approval or rejection of your return.
3. Refunds
Approved refunds will be issued to the original payment method within [7–14 business days].
Shipping costs are non-refundable (unless the return is due to a defective or incorrect product).
If applicable, the cost of return shipping may be deducted from your refund.
4. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange a product for the same item, contact us at returns@woltrox.com.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please notify us within [48 hours] of delivery.
We will arrange a replacement or issue a full refund, including shipping costs.
6. Late or Missing Refunds
If you haven’t received your refund after the stated period:
Check your bank or payment provider.
Contact your credit card company or bank, as processing may take additional time.
If the issue persists, please contact us at support@woltrox.com.
7. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
📩 Email: returns@woltrox.com
🌍 Website: www.woltrox.com
📑 Refund & Return Policy – WOLTROX
At WOLTROX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Refund & Return Policy outlines the conditions under which you may return products and request a refund.
1. Eligibility for Returns
You may return products within [14/30 days] of delivery.
To be eligible, items must be:
Unused and in the same condition as received.
In the original packaging, including manuals, accessories, and tags.
Items not eligible for return include:
Perishable goods, hygiene-related products, and intimate items.
Customized or personalized products.
Discounted, clearance, or final-sale items (unless defective).
2. Return Process
Contact our support team at returns@woltrox.com with your order number and reason for return.
Our team will review your request and provide return instructions.
Pack the product securely and ship it to the return address provided.
Once received, we will inspect the item and notify you of the approval or rejection of your return.
3. Refunds
Approved refunds will be issued to the original payment method within [7–14 business days].
Shipping costs are non-refundable (unless the return is due to a defective or incorrect product).
If applicable, the cost of return shipping may be deducted from your refund.
4. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange a product for the same item, contact us at returns@woltrox.com.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please notify us within [48 hours] of delivery.
We will arrange a replacement or issue a full refund, including shipping costs.
6. Late or Missing Refunds
If you haven’t received your refund after the stated period:
Check your bank or payment provider.
Contact your credit card company or bank, as processing may take additional time.
If the issue persists, please contact us at support@woltrox.com.
7. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
📩 Email: returns@woltrox.com
🌍 Website: www.woltrox.com
